Customer Service

RETURNS & EXCHANGES

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at current price as store credit at www.aevape.com.

 

AE Distribution operates as a “Manufacturer Representative” for several factories in China that we have established strong relationships and trust in their products and service.

Our network of factories offer consistently high quality products at affordable and competitive pricing. Essentially, we take the risk out of ordering from China.

Many of our clients have experienced many challenges ordering from websites such as www.alibaba.com or www.dhgate.com because many of the sellers are “fly-by-night” that are here one day and gone the next. We understand these challenges because over the years we have lost thousands of dollars unsuccessfully trying to dispute charges, returns and warranty requests.

We ask our customers to immediately inspect their merchandise and products within the first 10 business days after receiving their order. Please inspect all items to make sure the products have arrived in good condition, work properly and that no items are defective.

If you find a problem with your order, please Contact Us immediately so that we can ask our factory to re-process your order for items that you are not satisfied with. It is our goal to make sure you get exactly what you paid for and you’re completely satisfied.

*AlderEgo only sells to wholesale customers and is not responsible for end-user customer support.

 

PRODUCT LIABILITY INSURANCE

It is important that AlderEgo provides products that are safe and non-hazardous to the environment. Our retail partners can rest assured that our products are protected by General Liability Insurance of up to $2,000,000 USD with Product Liability Coverage. In order to minimize risk, AlderEgo will provides Blanket Vendor Endorsement Insurance to all of our retail partners.

 

LICENSES & PERMITS

Business License Information (UBI 603591422-001-0001)

Vapor Product Distributor Endorsement (Expires 06/30/2018)

Reseller Permit (Expires 06/22/2019)

 

 

FREE Shipping on orders over $250.00 or more! Dismiss